Inspirational Infusion

#81 — December 1, 2015

Every line is the perfect length if you don’t measure it.

— Marty Rubin

Greetings, Inspired Travelers:

The end of another year is upon us and preparations are already in motion for 2016. But, wait. Not so fast. What have you learned this year? What has your staff learned this year? Let’s not jump into a new adventure without taking stock and reflecting.

Like most leaders - formal and informal - you have taught, supported, cajoled and, at times, required new learning from those you serve. But are you doing everything you can to ensure that the learning is sticky and is benefiting the learners and your customers?

Ensuring that our skills are working at the right levels is the responsibility of leadership.…so, I repeat: What is being done to make sure the material really takes?

Do you lend a helping hand in such a way that the learner believes and feels that he/she will not crash and burn? Coaching, observing, monitoring and following up are key to creating a trusting relationship with a new learner.

Do you watch out for landmines that can make a staff member feel vulnerable and unable to try out their new skills? Putting a new learner in a dangerous situation or in a new and highly charged arena can completely de-motivate them.

Do you create and support both formal and informal learning at every opportunity? There are many teachers in our workplaces; are they all engaged in sharing their knowledge?

A good way to really answer these questions is to ask them of those you lead. And then, listen. And listen again. In addition to holiday songs, jingle bells and plans for the new year, it might be helpful to really listen to the learning. And to be certain that everyone knows both the words and the melody!

Have a joyous Holiday Season, however you celebrate. Give thanks for all that you have and for all that you learned!!

Be Magnificent! Have an Inspirational Day!


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